Terms and conditions

Terms and conditions 

Welcome to julesandjuliette.com These terms and conditions of Sale govern the offer and sale of products on our site julesandjuliette.com julesandjuliette.com is under the license A Little Luxury Trading LLC, is a company established in the United Arab Emirates with the number 1105973. Below are our standard Terms and Conditions. If anything is unclear, please email your questions to us at contact@julesandjuliette.com and we will aim to get back to you within 2 working days.


Our return and exchange policy

We try very hard to ensure that all our customers are fully satisfied with their experience of shopping at julesandjuliette.com.

If for any reason you are not completely satisfied with your purchase you may return the product to us within 7 days of purchase as long as you contact us within seven days of purchase and that the product has not been used and is in its original packaging with all tags still intact. Original shipping fees are unfortunately not refundable.

For hygienic reasons, we cannot accept returns of swimwear unless the product was faulty (see below). We are unable to accept goods that are not in the original sale condition. Please also understand that we cannot accept returns or exchanges on items that were purchased on sale.


Goods Damaged or Faulty on Delivery

Except where required by law, you must return damaged goods within 7 days of receiving your order. It is your responsibility to follow the care instructions on the product label, as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, postage and handling fee, and other fees via the original method of payment.

If you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the returned items, at our cost.

Please note that we will not incur the postage and handling fee of returning the item should it not be found defective.


Good damaged/lost after delivery

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Trademarks and copyrights

Jules&juliette is a trademark. All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site, and all the website design including, but not limited to, images (product images and images of models), graphics, software, sound, music, video, shall remain our property and protected under UAE copyright laws and international conventions.


In addition to any other legal or equitable remedies, we may without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations of the parties arising before the termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such termination.

These General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. We would advise that you check these before ordering products in case there are any changes.

The new General Terms and Conditions of Sale shall be effective as of the date of publication on julesandjuliette.com.

Privacy Policy

Jules&Juliette under the license A Little Luxury Trading LLC is a company established in the United Arab Emirates with the number 1105973.

Data protection is a matter of trust and we will only use your name and other information, which you provide in the manner set out in the Privacy Policy. We treat all customer information in accordance with this Privacy Policy.

You are free to visit and browse through the Site without having to provide personal details. During your visit to the Site you remain anonymous and we cannot identify you unless you have an account on the Site and log on with your user name and password.


Data that we collect

We are committed to protecting your privacy and keeping your personal details secure. Your information will never be disclosed to any third party other than the minimum required information necessary to process and deliver your order. Your credit card details are not kept on any of our files. The actual processing of any online credit card payments is done directly with the secure payment gateway, CHECKOUT.COM, which do not share such data with us.


Your Personal Information

We will only collect information where it is necessary for us to do so, and if relevant to our dealings with you. For example, we will use your information to provide you with the services and information offered through our website and information, which you request. We may also use your information to customize the content and layout of the pages for users, carry out research on users’ demographics or send you information requested from us and information which we think will be useful to you, provided you have indicated that you have not objected to being contacted for these purposes.

Subject to obtaining your consent, we may also contact you by email with information about promotions or specific events or activities. You are free to opt out at anytime if you do not wish to receive any form of marketing communication form us. To do so, please click the ‘unsubscribe’ link in any email that we send to you and within 7 working days we will cease to send you information as requested.

We may pass your name and your address to a third party such as our shipping partner to deliver the product to you. We may also use your personal information for opinion and market research. Your data are anonymised and will only be used for statistical purposes. Any answers to survey or opinion polls julesandjuliette.com may ask you to complete, with your consent, will not be shared with third parties and will be saved separately from your email address and remain anonymous such that we will not identify you personally.