Website Terms
Please read these terms posted on Jules & Juliette website as they represent the terms and conditions governing your utilization of our website and website services. Jules & Juliette reserves the right to update these terms at any time, namely in consideration of any changes to the applicable standards and laws. We advice you to check regularly our website for updates. When you place an order through our website, you are deemed to have consented to the latest version of our website terms and conditions. In case there is change in law, and we had to update our website terms and conditions after you have placed an order but before processing it, we are obliged to apply that change to your order. In all other cases, the version posted at the time your order was placed will apply. If you do not agree to be bound by the website terms, you should not use the website.
Eligibility
We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully:
(i) make payment through one of our accepted payment methods;
(ii) agree to these terms and conditions; and:
(ii) enter into binding orders with us. Please refer to the Delivery section below.
The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline orders where we suspect commercial usage.
Registration
In order to take advantage of the features and services of this website, you can either utilize the website on a “guest check-out” basis or create an account and register your details with us. If you are a Google or Facebook member, you may also login using your Google and/or Facebook membership details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an order on the website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate inall respects. Commercial entities are not eligible to register with us.
Privacy & Cookie Policy
Please refer to our Privacy & Cookie Policy for details on how we deal with your data.
ORDERS
When you place an order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that order, at the price indicated including any delivery fees, taxes and duties where applicable. Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your website basket are not reserved until your order is paid for. Jules & Juliette reserves the right to refuse any orders or shipments if the Customer has exceeded the ceilings set out herein, if there is an open dispute with the Customer, if the Customer has an outstanding amount on a previous order, or if the financial institution declines the payment by card. The website may contain or provide information regarding the availability of merchandise.This information can be used to estimate the likelihood that an item will be available immediately upon order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, we will notify you. Receipt of your order will be acknowledged by email. However the order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.
PACKAGING
Every order is placed in a refined package, emblazoned with the Jules & Juliette logo and prepared with the greatest care: tissue paper and a box or cotton pouches. Gifts are wrapped in boxes, except in special cases, as Jules & Juliette boxes are not suitable for very large items or for certain types of products (like perfume, babycare products, stuffed toys, etc.).
PAYMENT
We currently accept the following payment types for orders placed on our website: Debit Card, Visa and Mastercard. Cash on Delivery is not available currently. Payment will be taken at the time you place your order. The Customer guarantees that they have the necessary permission to use the payment method selected at the time of order placement. If the bank declines the payment, the order will automatically be canceled, and the Customer will be notified by email. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant payment type. Jules & Juliette will never use your personal information other than to complete the procedures associated with the Customer’s purchase, or to issue a refund in the event of a Product return, under the Customer’s right to return, or to inform or report any occurrences of fraud on the Website to the police. When you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your bank at the time your payment is completed.
PRICES
Prices on the Website are displayed in AED, and exclude delivery costs when applicable, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out. When you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options. Although we make every effort to ensure prices displayed on our website and in our communications are correct, errors may occur. If an error occurs and your order: has already been processed, then we may at our discretion: cancel the order (or part thereof), arrange for collection of the mis-priced item(s) from your original order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes and duties (if applicable); where the price you paid is lower than the actual price of the item, honour the price in your Order; or where the price you paid is higher than the actual price of the item, refund you the difference; has not yet been processed, then we will notify you as soon as possible and only process the order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the order (or part thereof) and refund your payment in full.
PROMOTIONAL CODES AND DISCOUNT SCHEMES
Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.
Exclusions
Unless otherwise stated, promotional codes exclude our partner brands:
AGATHA, BANANA MOON, GAS BIJOUX, HAPPY MOON, LIN & CIE, MUSTELA AND PATT’TOUCH.
Delivery & Collection Options
The Order delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.