Delivery & Returns
Click & Collect
Buy online, collect in Dubai Festival City boutique.
Available for prepaid orders only
Home Delivery
UAE: 1-2 Business days - Free Delivery
GCC Region: 2-3 Business days – 50 AED Delivery Charges or FREE from 350 AED purchases
Europe & Middle East*: 3-4 Business days – 70 AED Delivery Charges or FREE from 450 AED purchases
US, Canada, Australia, Eastern Europe*: 3-5 Business days – 100 AED Delivery Charges or FREE from 550 AED purchases
East Asia and South Asia*: 4-5 Business days – 100 AED Delivery Charges or FREE from 550 AED purchases
Rest of the World: 4-5 Business days – 150 AED Delivery Charges or FREE from 700 AED purchases
*Some countries may not be in the list of the indicated zones and will be included in the zone “Rest of the world”. Upon entering your country of delivery on checkout, the accurate shipping cost will be shown.
Please note that all cash on delivery orders are not applicable.
Returns
UAE & GCC:
Free returns for up to 14 days
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a free returns policy which allows you to return delivered items to us up to 14 days from delivery of your Order.
Rest of the World:
Items may be returned within 14 days from delivery. Kindly note that return shipping costs are at the customer’s expense.
Returns Process
Returns Process
UAE & GCC:
Your return & refund will be processed via the following method:
1.Send an email to contact@julesandjuliette.com or Whatsapp to +971 50 961 6083 with the following details:
- Order Number
- Details of the item you wish to return: Barcode and/or Reference
- Reason of Return
- Address of Return: Name, complete address, phone number
2.After validating the return, a confirmation email will be sent with return document and pickup date from the registered address
Rest of the World:
Your return & refund will be processed via the following method:
1.Send an email to contact@julesandjuliette.com or Whatsapp to +971 50 961 6083 with the following details:
- Order Number
- Details of the item you wish to return: Barcode and/or Reference
- Reason of Return
- Share the Return document proof
- Proceed with the return to the following complete address:
RTL Catch Fashion LLC
Jules & Juliette Paris Boutique
Dubai Festival City Mall – Dubai
Level 2
Exchanges
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new order placed for the replacement items.
Cancellation
You may cancel or change your order within 30 minutes from placing it. If you do so, we will at your request either:
(i) Cancel it free of charge and issue you with a full refund or
(ii) Do our best to change it, subject to stock availability and any applicable price adjustment.
If the Order has been processed, please await delivery and use the Return process.