Returns Policy

GENERAL CONDITIONS APPLICABLE TO RETURNS

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees). Your return & refund will be processed via the following method:

The refund will be processed in the following order:

(i) Items can be returned by arranging collection from your delivery address after sending an email to contact@julesandjuliette.com with item details.

(ii) The customer return form must be completed and submitted online

(iii) After validating the return, a confirmation email will be sent with pickup date from the registered address in the return form

(iiii) The full value of undamaged item will be refunded to the Credit Card used to purchase your order Damaged Goods/Incorrectly-Fulfilled Orders If an item in your received order is damaged or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 14 days of receipt for a full refund including, where applicable, original order delivery charges, taxes and any duties. Please call us on +971 50 388 4758 if you believe your goods have a manufacturing defect.

EXCHANGES:

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new order placed for the replacement items.

CANCELLATION:

You may cancel or change your order within 30 minutes from placing it. If you do so, we will at your request either:

(i) cancel it free of charge and issue you with a full refund or

(ii) do our best to change it, subject to stock availability and any applicable price adjustment.

If the Order has been processed, please await delivery and use the Returns process.

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights attached to the Products sold on the Website are and will remain the exclusive property of Jules & Juliette. All exploitation rights are exclusively reserved for Jules & Juliette. Under those conditions, no one may reproduce, exploit, disseminate or use the intellectual property rights, even partially, for any purpose whatsoever, without the prior written agreement of Jules & Juliette. The Jules & Juliette brand and logo are registered trademarks. Consequently, any reproduction thereof will constitute an infringement.

CONTENT

In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

THIRD PARTY SITES

Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

DESCRIPTIONS

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible; however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

NO WARRANTY PROVIDED

Your use of the website is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the website at any time. Save as required by law, we make no warranties that access to the website will be uninterrupted or error-free; that the website will be secure; that the website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.

ENTIRE AGREEMENT

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

LANGAUGE

These website terms are published in English, Arabic and French. If there is any inconsistency between the English text and the Arabic and French texts, the English text will apply.

DISPUTES AND GOVERNING LAW

These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.